Tuesday, November 23, 2010
Holly: You are most welcome! I am always glad to talk about Santa's Secretary!
Me: Some people are wondering why Santa's Secretary site shuts down so soon.
Holly: I'm so glad you asked, Cindy. You see, it is the only way that we can ensure that no child's letter is received too close to Christmas. Sometimes Santa needs to remind them to correct some behavior. If they get the letter too close to Christmas, they don't have time. It's just not fair!
Me: Well, that does makes good sense! But still, to shut down at the end of November?
Holly: What people may not realize is that I work out of a satellite office. Keep in mind that it takes about a week to ten days for a letter to get turned around once it is sent to Santa to sign. After it leaves our hands, we lose complete control over it. The post office does a fabulous job, but sometimes things happen and the letters get lost. When we allowed the site to be open up to mid December, the week before and up to Christmas Eve we would receive frantic emails from mothers looking for their children's letters. It broke our heart. From that point on, we decided to shut the site down at the end of November. We just don't like to take the chance that a child won't get their letter from Santa in time. This way, if a letter does gets misdirected, it can quickly be resent out in time to be received before Christmas!
Me: From a business standpoint, does that not affect your sales?
Holly: Yes, it does affect sales, but this is the bottom line; it is about the children and keeping them excited and believing in the big guy. He needs that Christmas spirit to help him get around the world in time!
Me: Well, I know you are busy and I don't want to tie you up any longer, Holly. Thank you again, for taking time out of your busy schedule to answer my questions.
Holly: You are most welcome! And Cindy, I see Malia has been doing really well since her motivation letter in October! Don't forget to order your follow up for her! You only have 8 more days! Merry Christmas everyone!!
Me: Merry Christmas to you as well! Thank you for the reminder, Holly! I'll get right on that!
Well, there you have it folks! Holly, from Santa's Secretary, cleared up that nagging question! You have 8 days left to get your orders in!
Posted by Cindy at Tuesday, November 23, 2010